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📍Part-Time Care Navigator | Poole | Immediate Start

Job description

📍Part-Time Care Navigator | £12.25 - £12.40/hr | Immediate Start
A friendly and patient-focused GP practice is seeking an enthusiastic and motivated Part-Time Care Navigator to join their expanding team in Poole. They are looking for someone with excellent customer service skills, strong IT knowledge, and a passion for helping patients access the right care at the right time.
🔹 Role Details:
  • Hours: 34 hours per week (1 slot available)
  • Salary: £12.25 - £12.40/hr
  • Contract Type: Permanent, Part-Time
  • Location: Poole
🔹 Key Responsibilities:
  • Triaging and signposting patients to the appropriate services
  • Identifying serious cases and escalating to the clinical team
  • Booking and managing appointments promptly and accurately
  • Building strong working relationships with clinical and admin staff
  • Engaging with patients via phone and messaging with empathy
  • Supporting care planning and reducing unnecessary hospital admissions
🔹 About You:
  • GCSEs in Maths and English (or equivalent)
  • Minimum 1 year's experience in a customer service role
  • Confident using MS Word, Excel, and Outlook
  • Previous NHS experience is a plus but not essential
  • Able to work with empathy, accuracy, and initiative
This is a fantastic opportunity to join a welcoming, patient-centred practice where your contribution will be truly valued.
Ready to make the move?
Contact Roberto Orlandi for more details or to apply!
📞 0203 962 5634
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