Practice Manager - Carlisle, Cumbria

Salary: Up to £50,000 per annum
Full-Time
Join a leading GP practice in the North West

We are proud to deliver high-quality primary care across more than 40 practices, all rated Outstanding or Good by the CQC. As we continue to expand, we are looking for an experienced and motivated Practice Manager to join one of our GP surgeries in Carlisle, Cumbria.

This is an excellent opportunity to develop your career within a supportive, innovative organisation offering a strong network of Practice Managers, Area Managers and dedicated head office support teams.

Why Work With Us?

• Excellent career development opportunities
• Enhanced staff benefits
• Monthly Practice Manager meetings and regular Area Manager support
• Comprehensive HR, finance, IT and governance support
• Winter Awards Ceremony, team events and fundraising activities
• A values-driven environment focused on quality and patient care

The Role

As Practice Manager, you will lead the day-to-day operations of the surgery ensuring high standards of patient care, effective team performance and strong operational delivery.

We are seeking someone who is:

• Experienced in primary care
• A confident, proactive and adaptable leader
• Skilled at managing performance and motivating teams
• Competent with IT systems and digital processes
• Able to engage effectively within PCNs and local health networks

Key Responsibilities

Leadership & People Management

• Manage administrative and non-clinical staff
• Lead recruitment, inductions, appraisals and training
• Ensure compliance with employment legislation and internal policies

Quality, Governance & Compliance

• Act as CQC Registered Manager
• Lead compliance checks, audits and regulatory activity
• Oversee Information Governance and data protection
• Support SEA reviews, medicines management and quality improvement

Operational Management

• Manage IT systems and coordinate maintenance
• Oversee Health & Safety and premises standards
• Ensure efficient patient service systems and repeat prescribing
• Manage daily/weekly operational tasks including stock control, rota checks and staff queries

Patient Experience

• Handle complaints, patient feedback and enquiries
• Lead FFT reporting, annual surveys and exception reporting
• Maintain patient information across leaflets, website and communications
• Lead the Patient Participation Group (PPG)

Finance & Reporting

• Manage petty cash, private income and reconciliations
• Complete monthly/quarterly claims (PH, PPA, OpenExeter, Enhanced Services)
• Monitor KPIs, DES/LES requirements and local performance indicators

Engagement & External Relationships

• Attend ICB meetings, PCN forums, peer reviews and PM meetings
• Build strong relationships with external partners and stakeholders

Person Specification

Essential:

• Primary Care experience
• GCSE English and Maths (A-C or equivalent)
• Strong communication, organisational and leadership abilities

Desirable:

• Experience in a GP surgery
• EMIS experience